Privacy Policy | Go New Zealand

GONEWZEALAND.COM's Privacy and Security Policy

Introduction

Air New Zealand and Tourism New Zealand are committed to protecting the privacy of any personal information you may provide to us whether in person or via the website, www.gonewzealand.com ("Website"). GONEWZEALAND.COM's Privacy and Security Policy (this policy) explains how we collect and use your personal information, the security precautions we take, how you can access your personal information and how you can complain if you are of the view that your privacy has been breached.

We are committed to complying with applicable privacy laws and will take all reasonably available measures to protect your privacy.

This policy applies to our treatment of personal information collected by us when you enter and use the Website, when you provide information and when you use our services and products or enter our promotions. This policy also covers the treatment of any personal information that our business partners share with us or that we may collect from our business partners websites. This policy does not apply to the practices of companies that we do not own or control or to people that we do not employ or manage.

This website is owned and run by Air New Zealand Limited, its wholly owned subsidiaries and Tourism New Zealand.

This policy should be read in conjunction with our website terms and conditions of use and any other policies that our may develop and publish on the Website from time to time.

By using this Website, you acknowledge that you have received notice of this policy.

References to "we", "us" and "our" in this notice are to Air New Zealand Limited and Tourism New Zealand.

What is personal information?

In this policy, "personal information" means information or an opinion about a person, whether true or not, and whether recorded in material form or not, about a person whose identity is apparent or can be reasonably ascertained from the information or opinion.

Personal information we collect includes, but is not limited to, your name, address, phone numbers, email addresses, flight and other travel details, the identity of persons who may be travelling with you on your booking as well as the personal details that you provide to us of any such person, as well as persons who you wish to have participate in our promotions.

Any personal information is provided to us of your own volition and will only be used by us in accordance with this policy.

What if I choose not to provide GONEWZEALAND.COM with personal information?

If you choose not to provide us with your personal information then we may not be able to:

offer our services to you; or
meet any special needs or requests you may have.

Further, if you choose not to provide us with your personal information you may not be eligible for membership to our services and/or to enter into our promotions.

Other possible consequences of any decision by you not to provide us with your personal information are set out below.

How we collect personal information

We collect personal information about you through the Website and through personal transactions such as over the telephone.

In addition, when you use our Website, certain user information and site activity data is collected.

Further details on the information we collect is described below. Personal information about you and potentially about other people such as any persons who might be travelling with you on your booking or persons whom you wish to have participate in our promotions will only be collected when knowingly and voluntarily submitted.

On-line Enquiries

When you make an enquiry online through www.gonewzealand.com, you may need to provide us with your personal information such as your name, address, phone numbers and email address. You may also need to provide the same details for any other persons travelling on your proposed itinerary. If you do not provide us with this information then we may not be able to process your enquiry.

Promotions

We occasionally sponsor promotions to give participants the opportunity to win various prizes. Personal information collected for promotions can include your contact details and survey questions. If you do not provide us with this information then you may not be able to enter into the promotion.

Cookies and Local Shared Objects

A cookie or a local shared object is a small text file which we may put on your computer's hard drive in order to recognise your computer at a later time. A cookie or a local shared object cannot read your hard drive or perform any commands on your computer and does not contain your name, address, telephone number or email address. A cookie helps us remember who you are. You can set your browser to notify you when you receive a cookie, giving you the opportunity to decide whether or not to accept it. However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.

We may use the information collected by cookies or by local shared objects to:

track website usage patterns;
display content more relevant to you, based on information we collect when you visit the Website;
enable you to use certain services on the Website;
assess effectiveness of online and email advertising campaigns or improve the Website's contents; and
recognise your preferred web page layout on our web pages.

Domain names

In general, you can visit most parts of the Website without telling us who you are or revealing any information about yourself. Our web servers, however, can identify the domain names and IP addresses of visitors.

Off-line purchases with Air New Zealand: such as reservations by telephone

When you make a reservation with an Air New Zealand reservations agent (including Air New Zealand Vacations), the reservations agent may collect personal information such as your credit card details, bank account details, passport numbers, birth date, name, addresses, email addresses and telephone numbers. If you do not provide us with this information then we may not be able to complete your booking. Telephone calls to reservations agents may be monitored and/or recorded and by continuing with the call, you are deemed to consent to the telephone call being monitored and/or recorded and your personal information being collected and used in accordance with the terms of this policy.

Minors

This Website is not intended for the use of minors under the age of 18. We do not knowingly market to, or solicit data, from minors. We cannot distinguish the age of persons who access and use our Website. If a minor (according to applicable laws) has provided us with personal information, without parental or guardian consent, the parent or guardian should contact us to remove the relevant personal information. Please see the section headed "Access to and correction of your personal information" below.

Protection of your personal information

We will take all reasonable steps to ensure that any personal information we collect is secure, accurate and up to date and is protected against loss, theft and unauthorised use or modification.

Please contact us immediately if you believe that your personal information has not been protected as set out in the "Contact details" section below.

Links to other websites

This Website provides links to other websites for your convenience and assistance. Please note that these websites may have different security and privacy policies. We do not accept any responsibility and/or liability for any information that you divulge to these websites and how those websites or the organisations that own and manage those websites collect, use or disclose your personal information or that of any person you provide on those sites.

No guarantees

Whilst we will take all reasonable steps to protect your personal information, we cannot guarantee the security of any personal information that we collect and accordingly, personal information you provide to us is provided at your own risk.

How do we use your personal information?

The purposes for which your personal information will be used by us will depend on the circumstances in which that information is collected. For example, we may use the personal information we collect:

to assist in providing the services you request, including flight bookings and identity verification for website access;
to process any communications you request;
to conduct surveys and internal research;
to assist Customs and Immigration officials;
to comply with laws and regulations in applicable jurisdictions;
to identify and present offers from us or from third parties that may be of interest to you; and
any other use that you authorise.

We collect personal information in conjunction with registrations or enquiries on the Website and off-line purchases and transactions and use such personal information for the purposes described in this policy.

We do not use personal information collected through this Website or in person, in ways not described here, without first providing you with the opportunity to opt out of that use (for how to opt out, please see the section titled "How can you opt out of receiving email communications and marketing or promotional materials?" below).

We may disclose personal information received from you:

where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious and imminent threat to an individual's life, health or safety or a serious threat to public health or public safety;
to third parties contracted by us in order to perform our services. For example, we may share your personal information with third party data processing agents we retain for any of the purposes described in this policy. We will take reasonable steps to require these third parties to comply with our instructions and not use your personal information for any other purpose;
within Air New Zealand and Tourism New Zealand in accordance with the law; and
where we are required to do so by law, court order, subpoena or other legal process, as requested by a governmental or law enforcement authority, or when we believe in good faith that it is in the interests of aviation security or that disclosure is otherwise necessary or advisable. In particular, we are required by laws in a number of countries to disclose passenger information to customs and immigration authorities in those countries. Accordingly, any personal information we hold about you and your travel arrangements may be disclosed to the relevant authorities of any country named in your itinerary.

There are some circumstances in which we will not be in a position to require third parties to comply with our policy. For example, where you use links on this Website to access other websites there is no control by us over those websites (see the section titled "Links to other websites" above).

Disclosure of your personal information may include the transfer of your personal information between countries which is necessary for the purpose of completing a transaction and performing our services. These locations may include countries that do not have comparable laws protecting the privacy of personal information.

We provide further details below of how we use your personal information.

How we use and disclose personal information collected during off-line transactions

We provide personal information collected from you to airlines, car rental agencies, hotels, travel agencies or other contracted third parties to facilitate the successful fulfilment of your travel arrangements or for the specific purpose for which you provided the information. As an added service, subject to your opting out (please see the section titled "How can you opt out of receiving email communications and marketing or promotional materials?"), your purchase behaviour may also be analysed to identify and present offers that may be of interest to you.

Emails

We use any email addresses you may provide to deliver information relevant to you, such as fare specials, reservation confirmations, surveys, account information, notification services and for administrative reasons. As a subscriber to our email newsletters or offers or as a contest entrant, you occasionally will receive emails about fare sales, special offers, new services/products and other noteworthy news items. We hope you will find these updates interesting and informative. Of course, if you would rather not receive this information, you may opt out of receiving such emails (please see the section titled "How can you opt out of receiving email communications and marketing or promotional materials?").

Online surveys

We value the opinions of our customers and want to improve your travel experience and our service offerings, therefore, from time to time, we will conduct research surveys. We may also contract with third parties to perform the research, but the use of the customer data by that third party is limited solely to that survey initiative and is protected by a confidentiality agreement.

Access to and correction of your personal information

You may request access to and correction of your personal information, or request that we access, correct and/or delete your personal information, at any time by contacting us, as set out in the "Contact details" section below.

We may require you to provide us with identification suitable to us, for the purpose of satisfying us that you should be granted access to the personal information you request and that you meet our reasonable costs of supplying this information to you.

We will provide access to your personal information in accordance with applicable privacy laws. If we are unable to meet your request for access, we will let you know why.

Can I make a complaint?

If you are of the view that we have breached your privacy, please contact us as set out in the "Contact details" section below.

How can you opt out of receiving email communications and marketing or promotional materials?

You may unsubscribe from our email communications at any time by clicking on the "Unsubscribe" link in any Air New Zealand special offer or GONEWZEALAND.COM email you receive. If at any time you are unsure of how to access or correct your information, please contact us.

You may also opt out by contacting us as set out in the "Contact details" section below.

Providing us with information about other people

If you provide information to us about another person (such as a spouse, relative or travelling companion) then you are responsible for making that individual aware that you have disclosed their personal information to us and that we can use their information as set out in this policy. Please direct them to this policy.

Legal effect of this policy and material changes

By using this website, and/or by providing personal information to us online or in person, you consent to the collection and use of such information by us, our affiliates, partners, contractors and permitted agents consistent with applicable laws and in accordance with this policy.

We may change this policy from time to time. If we change this policy, we will also change the date recorded below and your continued use constitutes your acceptance of the changed policy and any personal information collected following will be subject to the changed policy.

We recommend you routinely review this policy to understand how we manage the personal information that you provide.

Contact details

If you have any questions about the privacy and security of your personal information, would like to access, correct, update or remove your personal information or if you have a complaint about a breach of your privacy please contact us.

This policy was last updated 16 June 2010.